HMRC has introduced a generative AI chatbot to support users in accessing information on business rules and support, including tax.

The digital assistant is being trialled and HMRC request feedback on its effectiveness.

A disclaimer informs users of the chatbot’s limitations and advises them to verify answers using included GOV.UK links before proceeding. Users must confirm understanding of these limitations.

It is unlikely, in its current form, that the chatbot will be able to address complex issues, particularly as it excludes HMRC manuals.